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Get free gifts for order above $200 (Singapore & Brunei) & RM350 (Msia)

Customer Care

Orders and Shipping

Which forms of payment do you accept?
We accept Visa, MasterCard, American Express credit and debit cards, PayPal, Stripe Pay, Billplz and FPX payment.
Where does Natugee ship to?
Natugee currently ships to Malaysia, Singapore, Brunei and Jakarta. We’re working on bringing Natugee to the rest of the world. Stay tuned for updates on our Instagram @natugee.
How long will my order take to arrive?
We process and ship all orders Monday through Friday, except for Malaysia and Singapore holidays. All Natugee orders are fulfilled the next business day, so as soon as you get your confirmation email, standard shipping takes about 3 to 5 business days depending on your location. (Note that all Natugee orders are shipped from Malaysia and it may take up to 48 hours for tracking information to update.)

Please note that during holidays, new product launches and busier seasons, shipping is subject to delays.

If you are shipping to other than Malaysia, Singapore, Brunei and Jakarta territories, shipping and delivery dates can exceed the noted amount. For specific questions, please reach out to customerservice@natugee.com.

Do I qualify for free shipping?

If you are in:

  • Singapore, we offer free shipping on orders of SGD 150 or more.
  • Brunei, free shipping on orders of BND 180 or more.
  • Free shipping for whole Malaysia for orders of MYR 200 or more.

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*For Malaysian customers, please click here to redeem your cleanser.

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